We answer the most frequently asked questions about Ontruck
It is not mandatory, but providing historical data can be very useful if your company has kept a record. This way, the AI element will learn more quickly, thus boosting the software’s performance. Still, even if historical data are not provided, Ontruck’s modules will start collecting data straight away and feed them to the algorithms to increase precision and fuel data-driven decision making.
Yes, all modules have a data layer Ontruck makes available to the customer in different ways:
Yes, software users are at the centre of things right from the initial stages of the project. The Ontruck team will be there for them at all times: before, during and after the implementation process. Customers will have access to ongoing support to clear up any queries or solve incidents.
On top of that, Ontruck modules are based on a standardised model that can be customised down to the last detail. This way, the software can adapt to the company’s dynamics and types of operations. During this process, working alongside the customer’s teams is essential, both to ensure things run smoothly on a technical level and to support the users of the software.
Ontruck’s software is the product of our years of operational experience with road freight of all kinds, in terms of both distance (last mile, regional, national, international, etc.) and type of load (pallets, parcels or packages, full or partial load).
As a result, our software is designed to respond to the main operational difficulties associated with distribution and groupage (large volume of routes, combination of spot rates and contract rates, incident management) and with urgent direct transport (instant and dynamic pricing, real-time routing, communication and customer service). Get in touch with us and one of our specialists will analyse your operational flows so that we can design a tailor-made solution for you.
Our AI-powered modules can connect to the most commonly used systems in the sector (whether TMS, ERP or CRM) to improve their performance and features. In other words, they do not replace existing software; they boost its potential. That being said, there is the option of developing a complete solution that offers the same features as a TMS, for example. When defining your project, we will analyse your needs, so that the solution we design suits your company’s operational and business goals.
When designing any aspect of our technology, our top priority is always security. Our platform was built using multi-tenant architecture, which guarantees an exceptional level of data isolation between customers, thus safeguarding data confidentiality and privacy. With this approach, each customer is in total control, as their data are inaccessible for other users of our platform.
In our development and QA process, we only use fully anonymised data. Thanks to this internal practice, we know that there is no risk of any customer’s specific data being accessed. This way, we can maintain total transparency in our data management, and the integrity and protection of our customers’ data are guaranteed.
At Ontruck, we have heaps of experience in integrating our modules with various TMS, ERP and CRM systems. To do so, we have developed a secure, easy-to-connect API. It is built according to the REST standard, taking data transmission performance into account in every ‘call’ between systems.
We have experience in connecting to some of the most commonly used TMS in the sector, including BeOne, Shippeo, Transporeon and Blume, as well as external applications like valenciaportPCS and customised software.
Yes, our technology uses multi-tenant architecture and the SaaS model (Software as a Service), so businesses that work with our modules do not need to worry about hardware maintenance or data security. Ontruck takes care of all of this, as well as making backups and ensuring that the software is working properly at all times, so that the service is always available. The SaaS format works using cloud storage, and the customer pays a monthly subscription.
Contact our team and we will solve all your questions